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Privacy Policy

Introduction

ASWR is committed to protecting your personal information when you interact with us; we want our customers to be confident that all data is handled with the strictest confidence and according to the policies detailed on our website. This Privacy Policy relates to all data we receive and process through all mediums except cookies, for our Cookie Policy see http://www.bmw-carparts.co.uk/cookie-policy/

To fulfil your requirements we may need to collect a lot of sensitive data from you.

This Privacy Policy explains:

  • Who we are and what we do
  • What information we may collect about you
  • How the information we collect will be used
  • The circumstances under which your information may be shared with third parties
  • How and why we will contact you

ASWR are committed to safeguarding your personal information. Different laws dictate how we handle your information, whenever you contact us we are legally obliged to handle information you supply to us in accordance with these laws and legislation including the Data Protection Act 1998.

Our website contains some links to other websites owned and operated by third parties. These third party websites should have their own Privacy and Cookie Policies, this Privacy Policy and our Cookie Policy only apply to the domain bmw-carparts.co.uk no responsibility or liability for how third party companies or websites handle your information.

Who we are and what we do

ASWR is the trading name of AS Waste Removals Ltd; the company was founded in 2003 and is now one of the UK’s leading Independent BMW Parts suppliers. We are a fully licensed Authorised Treatment Facility specialising in End of Life Vehicles (specifically BMW’s) and we are registered with all the relevant bodies that control our industry, including the Environment Agency and Local Authorities. We are also members of the MVDA (Motor Vehicle Dismantlers Association).

What information we may collect about you

When you contact us with a parts enquiry we will require the vehicles full registration number or chassis number. In the event of enquiries that we cannot answer immediately we will require your name and a contact telephone number, if we are unable to fulfil your request we will destroy your personal details. If we are able to supply the item(s) you require, and you decide to order it from us, personal and payment details will be required, this is typically taken manually over the phone and used to take payment through our payment processor (payments for mail order are taken over a physical terminal for security purposes), this information is then input to our computer based invoicing/receipt system.

We do not retain the ability to reprocess payments. We will destroy our original copy of your information as soon as your order has been processed.

Information on orders received online (via our website or eBay) are handled in very much the same way, the only difference being that payments are handled through a secure and reputable payment gateway (we currently use SagePay and PayPal Express for our website and PayPal for eBay) meaning we have no access to financial information about you. These payment gateways have been selected for both ease of use and reputations for handling sensitive financial data.

The information we store about you includes, but is not limited to:

  • Your full name.
  • Your telephone number(s).
  • Your email address(es).
  • Your billing and delivery addresses.
  • Your payment details.

In the event of additional information being required this will be handled in exactly the same way as any other information you have supplied. On occasion it may also be deemed relevant to retain data identifying the vehicle you have ordered parts for.

The majority of relevant information we store about you will be duplicated on your original receipt.

Sharing your information

We will only disclose information to third parties that are essential in processing and fulfilling your order, this includes your name, delivery address and contact details to our couriers, most courier services we use also require a telephone number for the recipient, deliveries via couriers that use recipient update services (SMS text messaging, notification emails and confirmation telephone calls for example) will be automatically enrolled into those services, you must specify if you do not want us to do this. Consent will be requested verbally for these services with orders placed over the ‘phone.

VRM searches may remain on our systems for up to 6 Months. For enquiries through email or via eBay information may be held for up to 6 months. Company emails will be stored on a secure server for this period; messages sent directly through eBay are stored as per eBay’s policies regarding this matter.

The information we hold about you is stored on a secure and encrypted server and physical access controls are in place to ensure restricted access to all personal and financially sensitive data. There is a physical daily back up of our server; this is stored on an encrypted removable drive which in turn is stored off site in a secure location. We will only request and store information that is required to provide a service to you.

We do not sell, trade or otherwise exchange personal details with third parties other than those detailed above, except as necessary to prevent fraud and assist law enforcement, or as otherwise required by law. We will actively report all individuals attempting to commit fraud and supply all information available to law enforcement.

When we will contact you and why

We will not contact you unless it is necessary to fulfil your order, this may mean confirming details or advising you of any delays that may arise (unless you have specifically requested further, i.e. signing up to newsletters)

This policy is subject to review periodically and may be changed at any time.

*Version 1.0 © AS Waste Removals Ltd. First published 03/04/13.